Frequently Asked Questions

 

Do I need a Doctors referral?

We are all qualified and state registered to treat patients without medical referral. If you are able to claim a rebate for physiotherapy services from a private health fund, this is possible without a medical referral.

A medical referral from your general practitioner is necessary only if:

• You have been injured at work and your case is being managed by Workcover.
• Your treatment is covered by Veterans Affairs.
• You are claiming your treatment expenses from a 3rd party claim through CTP.
• You have a Chronic Disease Management Plan (CDM).

What should I expect at my first consultation?

Your physiotherapist will discuss the history relating to your pain and ask lots of relevant questions. We aim to fully understand your story and what you hope to achieve from your treatment.

We then do a comprehensive and specific physical assessment to determine the cause of your complaint.

We will discuss the outcome of this assessment with you and outline what our recommended treatment plan would entail.

Once we have agreed on the plan we will begin treatment. This usually involves some manual treatment, education and exercise therapy.

Can I claim a rebate for my physiotherapy treatment or exercise class?

If you have private health cover and subscribe to the “extras” cover you should be eligible to claim part of your treatment fee. There are many different schemes and you are best advised to check your level of cover with your insurer

If you are covered, most health funds are online with HICAPS. It allows you to claim your health fund rebate at our clinic, leaving only the gap to pay. You will need to bring your health fund card with you.

Private physiotherapy is only rebatable through the Medicare system if you have a Chronic Disease Management plan from your GP.

 

What should I wear?

This depends on your condition and your comfort is important to us. For neck problems your physiotherapist will require you to remove your shirt. For back conditions or leg injuries the physiotherapist is likely to ask you to wear shorts. Shorts can be provided or you may wish to bring your own. Pilates exercises and Physioform classes are best done in gym or loose comfortable clothing, you will not need shoes.

Is there a waiting list?

No. An appointment is usually available within 24 hours.

Is car parking available?

We provide a limited number of undercover parking spaces for your appointment time, as you will see we are in high demand for services and at times spaces fill up fast. If there is a possibility that you can make it via drop off or walk or other arrangements can save you and others the challenge of needing to find alternative parking.